You can update and edit your account information at any time. Just log in to your account and select the appropriate link under Account Profile.

You can log in to your account or create an account on our website. The top navigation bar leads the way: My Account.

Your registration provides us with the email address to send you online bid confirmations and the billing address for any post-sale paperwork if you are the successful bidder.

You don't have to log in to view all features on our website, unless you want to have access to your online account information. Logging in and out protects the privacy of your information.

For your security and privacy, our staff does not have access to your confidential username and password. If you forgot your username and password, we recommend that you re-register. If you forgot your password, our automated system will email it to you upon receipt of your username and email address.

Our website search engine, allows you to search our catalogues online by keyword or sale number. You have immediate access to the search engine at the top of each Web page for keyword searches.

Select the online catalogue for the upcoming sale of your choice. Marchance's catalogues go online up to two weeks prior to a sale, and are as richly illustrated as the print version.

Property in our auctions is sold "as is," and examining property in person is the best way to learn about it. Pre-auction viewings, which are free and open to the public, usually begin several days prior to the auction and provide an opportunity to personally inspect the property. Our specialists will also be on hand to answer any questions.

You may request a condition report, which is a written description of condition of the property prepared as a service to prospective bidders upon request and in accordance with the Conditions of Sale/Business.

Please log-in your account here to view the condition report. Alternatively you can telephone our office or email your request to auction@marchance-auctioneers.com. Include your name, the sale and lot numbers, and your fax number. Since property may be stored offsite, condition reports may not be available until a few days before the sale.

Marchance offers up to 5 Bidding Methods in our auctions, buyers may select one best suitable for them.

You will be asked to provide your name, address, telephone number and banking or credit information as required. First-time bidders must also provide credit information (including credit card details).

It is impossible to know the exact time when a lot will be offered during the auction. The usual speed of our auctioneers is 40-80 lots per hour, but rates may vary.

While our auctioneers may vary the increments at their discretion, they usually increase bidding in the following increments:

Value			Increment
Below HK$1,999			HK$100
HK$2,000 - HK$4,999			HK$200, HK$500, HK$800 (i.e. HK$2,200, HK$2,500, HK$2,800, HK$3,000)
HK$5,000 - HK$9,999			HK$500
HK$10,000 - HK$19,999			HK$1,000
HK$20,000 - HK$49,999			HK$2,000, HK$5,000, HK$8,000 (i.e. HK$22,000, HK$25,000, HK$28,000, HK$30,000)
HK$50,000 - HK$99,999			HK$5,000
HK$100,000 - HK$199,999			HK$10,000
HK$200,000 - HK$499,999			HK$20,000, HK$50,000, HK$80,000 (i.e. HK$220,000, HK$250,000, HK$280,000, HK$300,000)
HK$500,000 - HK$999,999			HK$50,000
HK$1,000,000 or above			To repeat in the same manner as set forth above

An absentee bid, also called written bid, commission bid or order bid, is your written instruction to Marchance to bid for you on one or more lots up to the maximum amount you have specified for each lot. To arrange an absentee bid, please download and fill out an Absentee Bids Form here. You may visit our office, fax or mail your completed bid form to us. Because absentee bids are time-stamped, we recommend you submit your bid as early as possible. If two or more parties leave identical bids the first bid received will take precedence. Marchance cannot accept bids by email. You may also submit your absentee bid online via www.invaluable.com.

Please keep in mind that most property is sold subject to a reserve. Your bid should be the largest amount you are willing to bid in the saleroom. Our staff will attempt to execute your bid at the lowest possible amount as determined by the reserve and competing bids for that lot. If your bid is not a standard bidding increment, our Bid Department may contact you to change or adjust your bid to the next lower standard increment. Also bear in mind that, on top of the successful bid amount, the buyer will also pay a Buyer's Premium. Any shipping costs will also be the buyer's responsibility.

This is a pre-arranged bid amount that a Marchance staff member may execute on behalf of a telephone bidder in the event that the telephone bidder cannot be reached in time.

Generally, our salerooms have a deadline of 24 hours before the auction to arrange telephone or absentee bids for our traditional auctions. For our online-only sales, bids may be submitted at any time until the lot closes.

Yes, you can telephone or email us to change or cancel a bid. Online absentee bids can be changed or cancelled online up to approximately 24 hours before the sale date from My Account. If you log in and find a message saying Bidding Unavailable or Online Bidding Closed, please contact us for that auction to make any changes. In an online-only sale, you cannot change or cancel a bid once it has been submitted.

Absentee bids submitted for "no reserve" lots will, in the absence of a higher bid, be executed at approximately 50% of the low pre-sale estimate or at the amount of the bid, if it is less than 50% of the low pre-sale estimate.

Successful bidders will be notified by email after the sale.

After the sale your invoice will be mailed to you along with your postal notification. An online invoice is also available through your My Account after the sale. Included with your invoice is information about payment, property collection, handling and administration, and shipping.

You can view, print or download online invoices for all your successful bids—including those made via internet bid, absentee bid, phone bid, or in person bid. Please create or log into you're My Account and click on the Invoice and Payment button to view, print or download your invoices. You can also download the Payment Instruction Form, Credit Card Authorization Form, and Shipping Request Form from Forms.

Successful bidders receive payment and shipping instructions with their invoice, which is mailed after the sale. We accept cash, check, wire transfer, money order, UnionPay or EPS.

Buyers pay the purchase price (hammer price plus buyer's premium). The buyer shall pay a buyer's premium on each lot of twenty-three percent (23%) per lot up to and including HK$1,000,000 plus fifteen percent (15%) per lot in excess of HK$1,000,001. Shipping charges are not included in the purchase price. We suggest you request a shipping estimate from your own carrier or Marchance Shipping Department. For online-only auctions, a shipping fee will be automatically added to your purchase price at the time of payment.

Provided your payment has cleared, you may collect your small-sized purchases in our office. It is possible that larger items may have been moved to our handling facility. For online-only auctions, property is shipped to the address you provided during your registration process. It is not possible to collect online-only auction purchases in person; all purchases must be shipped.

Our shipping department will supply clients with quotes, which includes packing, shipping, and insurance. We ship all packages, domestic and international, through FedEx or other shipping companies. You may also use your own carrier. Buyers in online-only auctions must arrange shipping through the online-only sale site.

Marchance can assist with any arrangement for storage and shipping services that purchasers may require. All purchases will initially be held at the saleroom at no charge, after which they will be transferred to the warehouse. If purchases are not collected within seven days after the sales, we shall arrange storage at the buyer's expense. In this case, buyers are subject to handling and administration charges, storage and insurance fees.

Certain property sold at auction may be subject to laws governing export from the country where it was purchased and import into another country. It is the buyer's responsibility to be aware of these restrictions and obtain any relevant licenses. Please ask for details from your customs agent or international shipper. Before placing a bid, Marchance advise you to find out about any import/export restrictions that may affect your purchase decision.

The auction estimate request form only accepts JPEG images. If your image is not currently a JPEG, open it in your photo editing software and save it as a '.jpg' file.

Individual images may not exceed 1.5 MB (1,500 KB). The total size of all images within a single request may not exceed 10 MB (10,000 KB). If your image is too large, open it in your photo editing software and save it at a lower resolution.

Yes. Download the Estimate Request Form, fill in the form and mail it together with the photographs to our office.

You can bring your property to our office during business hours, Monday - Friday. However, to ensure that a specialist will be available to examine your property, we strongly advise that you make an appointment. Under no circumstances should you ship property to us or leave property at Marchance without first discussing it with one of our specialists.

To allow sufficient time for research, cataloguing and photography, each auction has a consignment deadline, or closing date, or typically 2-3 months before the scheduled auction.

Unless as otherwise agreed upon by the Seller and the Company, the Seller shall authorize the Company to deduct 10% of the Hammer Price as Commission, 2% of the Hammer Price as Insurance Fee, HK$1,200 per page as Catalogue Fee and at the same time deduct other applicable expenses. If the Lot fails to sell, the insurance premium payable by the Seller shall be equivalent to 2% of the Reserve.

A reserve is the minimum price the seller (consignor) is willing to accept and below which the seller's property will not be sold. The seller (consignor) and Marchance mutually agree on an appropriate reserve, which is confidential but may not exceed the low estimate. Unless otherwise indicated, property sold at Marchance is offered subject to a reserve.

The consignment agreement is a contract between the seller (consignor) and Marchance agreeing to sell the consignor's property in one of our auctions. The consignment agreement lists Marchance's terms and fees for services such as insurance/loss damage liability, shipping and illustration.

After agreeing to consign property, you may choose to bring the property to Marchance yourself, arrange with your own shipper to deliver to us, or request Marchance assistance to organize shipment.

Soon after the auction Marchance mails out a post-sale notification listing the final bid price or, in the event that the property failed to sell, a notification that your property was bought in.

The specialist in charge can offer advice on whether to re-offer the property or to arrange its return. Please be advised that for collection of unsold and unoffered lots, the seller (consignor) must first confirm and settle any outstanding charges.

Marchance sends payments to consignors approximately 30 working days after each auction, assuming that the successful bidder has paid Marchance. Consignor payments are accompanied by settlement statements itemizing the commission and any other charges.